Help, my RockCoco 10.0 isn't working!

Very annoying that your RockCoco 10.0 is not working. Could you check the following things please?

• Check to make sure your RockCoco 10.0 has power.
• Check to make sure the remote control is working. Is it not working? First, replace the battery with a new CR2032 battery.
• Pair the remote control again. Follow this for instructions on how to do it.

Is it still not working and did you buy your RockCoco from our website? Please contact us. Did you buy your RockCoco from another retailer or online store? Please contact their customer service. They'll be able to offer the best and fastest service in this case.