Help, my RockCoco 12.0 isn't working!

How annoying that your RockCoco 12.0 is not working. Could you check the following things please?

• Check to make sure your RockCoco 12.0 has power.
• Check to make sure the remote control is working. Is it not working? First, replace the battery with a new CR2032 battery.
• Pair the remote control again. Here we explain how that works.

Is it still not working and did you buy your RockCoco from our website? Please contact us. Did you buy your RockCoco from another retailer or online store? Please contact their customer service. They'll be able to offer the best and fastest service in this case.