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My Hotspot Pillow is not heating

If your Hotspot Lungo/Quadro does not heat up, first check the connection between the control board and the heating element.
Please also check if the battery is connected well, and the controlboard is working (by checking if the LED's are working).

If the LED's on the controlboard are not indicating the Hotspot is working there might be an issue with the electronics. We would like to ask you to contact our customer service in this case.