Track and Trace has not been updated?

There could be several reasons why your track & trace code is not showing updates:

• The shipment has not yet been processed - It may take a while for the carrier to perform the first scan and for the tracking information to become available. Please try again later.
• The shipment is in transit with no intermediate scans - Sometimes a parcel is not scanned again until it arrives at the next location, so there are temporarily no updates.
• Carrier delay - Crowded conditions, weather conditions or other logistical challenges such as large parcels can cause updates to take longer.
• Incorrect Track & Trace number - Check that you have entered the correct number and that there are no typos.
• Carrier problem - In rare cases, there may be a technical glitch at the carrier. You may want to check the status directly on the DHL or FedEx website.