Help, my Edison the Giant isn't working!

Ugh, that’s annoying. Could you check a few things?

• Are you having issues with the app? Click here and we'll help you.
• Check to make sure Edison the Giant has power by plugging a different lamp (or your hairdryer, or stick blender, or...) into the same outlet.
• Check to make sure that the lampshade is properly connected to the power cord. To do this, lift the lampshade and connect the cord to the one that passes through the pole to the base, as shown in the illustration. Don’t open the lampshade!

Is your Edison the Giant connected to a multi-lamp circuit? You can still turn on the lamp by hand or with the app.

Did your lamp fall? Check to see if something broke off inside the lampshade. Don’t open the lamp, but shake it gently. If something broke off, you’ll hear it rattling. This can’t be repaired, but you can order a new lampshade.

Did you buy the lamp through our website? Please contact our customer service. Did you buy your lamp from another retailer or online store? Please contact their customer service. They'll be able to offer the best and fastest help.