The returnportal is not working?

Our returns portal is currently temporarily unavailable due to a technical issue with an external service provider.

As a result, you may be unable to create returns.

ℹ️ What does this mean for me?

We understand that this is inconvenient. Our teams and partners are working urgently to find a solution and are doing everything they can to get the portal up and running again as soon as possible.

⏳ When will it be resolved?

At the moment, we cannot provide an exact estimate of the recovery time. We are monitoring the situation closely and will inform you as soon as we have more clarity.

📦 Do I need to do anything?

No, you do not need to do anything at the moment. Please try again later or wait for an update via our website.

💬 Stay informed

As soon as the returns portal is available again, we will announce this immediately via our website.

Thank you for your patience and understanding.