• Type hier je vraag:

I chose ‘a place around my house’ at delivery but found nothing?

We do not recommend having high-value orders delivered via ‘a place around the house’. In that case, choose delivery to a Service Point if possible.
If you did not find a parcel, please check with your immediate neighbours first.
Of course, the parcel may also have been taken by a third party (burglar, passer-by, housemate, etc.).

In this case, the recipient bears the risk of loss himself, as ‘drop-off consent’ in principle releases the carrier from liability once the parcel has been delivered.