I want to return my order.

If you are not happy with your purchased product or if it is damaged we will of course fix it for you.

Bought in the Pop up Store Amsterdam:

You can return your product free of charge within 30 days of purchase or receipt at the shop.

Purchased in the Pop up Store Amsterdam, delivered at home:

If you, bought your product in the Pop up store but got it delivered to your home, it then works as follows. 

1. Send us an email requesting a return (and ignore any automatic replies you may receive by email from us).

2. You'll receive your web order number from us and we'll ask for your email address (if we didn't already have it).

3. Through the Returns Portal, log in with your web order number and email address.

Return form

Via our return portal you can register your return and you will receive a UPS return label. You only need your web order number and the e-mail address you used to place the order.

Cannot find your country in the list? Please use this form (https://www.fatboy.com/returns-service) 

1. Choose the country you are returning from
2. Return within 30 days or a return after 30 days but within 2 years (within EU)
3. Select the product you want to return by clicking on the + in front of the article
4. Select reason for return and service request
   Add the batch number or add a photo if necessary.
   Click on Save.
5. Do this for all items you wish to return and then click on next
6. Enter comments if needed
7. Check your details and click on request return

Your return will be reviewed, this takes a minute

Returns over 30 days but within 2 years must be approved by us after this. You will automatically receive a message about this.

After approval, the same steps follow as for a return within 30 days.

Return within 30 days:

1. Check your (return) address
2. Select the package size (this does not have to be the exact size of the box)

Do this for all items
By clicking on the + , you can add another box

1. Select your shipping option.
   Small packages: Drop off at a UPS location of your choice
   For medium and large packages you can choose between drop-off at a UPS location of your choice or pick-up by UPS.
2. Click Create Shipment
   For UPS pickup, select the desired pickup date using the calendar. You will receive a pick up number (29... number) from UPS. Save this number for any communication regarding the pick up.

Cannot find your country in the list? Please use this form.

Experiencing other problems registering your return? Send us an e-mail via the contact form choose Contact and put the web order number in the subject line. We will get back to you as soon as possible.

Here’s a list of our promises

• Any reason is acceptable, including ‘I have changed my mind’.
• A 30 day cooling-off period, during which you can return your order.
• Return free of charge within the 30-day cooling-off period with the return label supplied by us. You can request the return label via the Return form.
• Do you want a refund? We’ll refund the full amount to your bank account within 14 days after you sign up for the product.
• Was your product damaged upon receipt? Please contact us, we'll resolve this for you.