We’re sorry to hear your Thierry doesn't work and you can’t fully enjoy the item anymore.
To solve your problem, we want ask you to check these options:
- Check if the Thierry has power? Check this for example by connecting another lamp to the same power outlet.
- Make sure the Thierry is fully charged (1st use, charge 8 hours, after that 3 charging hours is enough).
Were the above instructions not helpful? Then please contact the seller of your Thierry, they will help you further. (Fatboy dealer for store purchases, Fatboy for direct purchases).
If your Thierry is still in warranty, and you bought it in one of the stores of our dealers, you can contact them. They are happy to help you.