That’s annoying. Could you check the following things please?
- Is Thierry securely attached to the charger?
- Is the lamp properly charged? If it’s your first time using the lamp, it should charge for eight hours. Afterwards, three hours is enough.
It still doesn’t work? Did you buy your Thierry le Swinger from our website? Please contact us. Did you buy your Thierry le Swinger from another retailer or online store? Please contact their customer service. They'll be able to offer the best and fastest service in this case.