We are very sorry to hear that your Trans-Parents LED light is not working. We will solve that for you:
1. Check if the Trans-Parent has power? Check this for example by connecting another lamp to the same power outlet.
2. If the red indicator light flashes on the Trans-Parent's printed circuit board, the Trans-Parent LED light is probably broken.
If your Trans-Parents is still under warranty, and have you purchased the Trans-Parents via the Fatboy webshop, we will be happy to assist you with our customer service.
Have you purchased the Trans-Parents via a Fatboy dealer, please contact this Fatboy dealer. They will be happy to assist you.
If you want to buy a new LED light for the Trans-Parents, go to our webshop.