Are you not satisfied with your purchased product after all, or is it damaged? We’re sorry to hear that and of course we’ll resolve this for you.
Here’s a list of our promises
- Any reason is acceptable, including ‘I have changed my mind’.
- You can return your order free of charge with an order above €50. Under this amount, the cost is €4,95
- A 14 day cooling-off period, during which you can return your order.
- Exchange for another product within 14 days.
- In case of a change, you can directly indicate this on the return form.
- Do you want a refund? We’ll refund the full amount to your bank account within 14 days after you sign up for the product.
- Was your product damaged upon receipt? We’ll resolve this for you.
Returning a product
- Click on the link below to register your return or use the Model Form.
- Use your e-mail address that you have ordered and enter your order number.
- Then click on the blue button 'Find My Order'.
- Fill out the form and click on 'send’. You’ll receive as soon as possible the shipping instructions.
- Use the Fatboy box or another box to repack the product.