Do you want to return or exchange your product? Or have you received a damaged product?

Are you not satisfied with your purchased product after all, or is it damaged? We’re sorry to hear that and of course we’ll resolve this for you.

Here’s a list of our promises

• Any reason is acceptable, including ‘I have changed my mind’.
• You can return your order free of charge with an order above €50. Under this amount, the cost is €4,95
• A 14 day cooling-off period, during which you can return your order.
• Exchange for another product within 14 days.
• In case of a change, you can directly indicate this on the return form.
• Do you want a refund? We’ll refund the full amount to your bank account within 14 days after you sign up for the product.
• Was your product damaged upon receipt? We’ll resolve this for you.

Returning a product

1. Click on the link below to register your return or use the Model Form.
2. Use your e-mail address that you have ordered and enter your order number.
3. Then click on the blue button 'Find My Order'.
4. Fill out the form and click on 'send’. You’ll receive as soon as possible the shipping instructions.
5. Use the Fatboy box or another box to repack the product. 

Return form