Do you want to return or exchange your product? Or have you received a damaged product?

Are you not satisfied with your purchased product after all, or is it damaged? We’re sorry to hear that and of course we’ll resolve this for you.

Here’s a list of our promises

• Any reason is acceptable, including ‘I have changed my mind’.
• You can return your order free of charge.
• A 14 day cooling-off period, during which you can return your order.
• Exchange for another product within 14 days.
• Do you want a refund? We’ll refund the full amount to your bank account within 7 working days of receiving the product.
• Was your product damaged upon receipt? We’ll resolve this for you.

Returning a product

1. Click on the blue button to register your return.
2. Fill out the form and click on ‘send’. You’ll receive shipping instructions within 24 hours.
3. Use the Fatboy box or another box to repack the product. 

Returning a product