Are you not satisfied with your purchased product after all, or is it damaged? We’re sorry to hear that and of course we’ll resolve this for you.
Here’s a list of our promises
- Any reason is acceptable, including ‘I have changed my mind’.
- You can return your order free of charge.
- A 14 day cooling-off period, during which you can return your order.
- Exchange for another product within 14 days.
- Do you want a refund? We’ll refund the full amount to your bank account within 7 working days of receiving the product.
- Was your product damaged upon receipt? We’ll resolve this for you.
Returning a product
- Click on the blue button to register your return.
- Fill out the form and click on ‘send’. You’ll receive shipping instructions within 24 hours.
- Use the Fatboy box or another box to repack the product.