Help, my Bolleke 2.0 is not working properly – Fatboy

We are sorry that your Bolleke 2.0 is not working properly.

We always provide a two-year warranty on all our Fatboy products for manufacturing defects, not for user damage. If it is still within warranty, please fill out our contact form.

The Bolleke 2.0 is the one with a batch number 2002846 and newer. You can find the batch number of the Bolleke 2.0 under the rubber cap of the charging point.

Below a checklist to find out why your Bolleke 2.0 is not working properly:

Check if the lamp is charging properly first.
When connecting the charger an indicator led underneath the coloured circle should be blinking (sometimes not visible if it is a dark colour Bolleke). After a short charge cycle the lamp should work. Please check the connection of the USB cable to the USB charger and the USB connection of the cable to the lamp.
Please check if the lamp is working with the charger connected only.
This might indicate the battery ist defect. The battery can be easily replaced following the instruction attached.
Chances are small but the LED module might have reached it's end of life as well.
This might be the case once the light output is low, or a new battery didn't solve your issues.
It could be there is a malfunction in the powerboard. This can be replaced.

We have several repair items available on our website for Bolleke 2.0:

How to replace the silicon parts

Parts only suitable for Bolleke from batch number 2002846 and newer.

Remove the ON-OFF button (use your nails, or carefully insert a small plate head screwdriver/bold knife between the button and the plastic housing).
Uncover the silicone cover that protects the charging point.
Open the product using the open key delivered in the repair kit (hold the ball shade between your legs and screw the product apart).
Pull the white dome 'Light Diffuser' to snap it out (pull in linear direction, don’t bend or twist).
Unscrew the 4 lower screws.
Pull the plastic part that holds the electronic components out.
Force the silicone ribbon to the inside of the product.
Remove the small part that locks the ribbon in place.
Replace all the silicone components by pressing/pulling them apart.
The small part that locks the ribbon has a slot to indicate the right orientation. Pay attention to this while re-assembly the items back.

How to replace the battery

Parts only suitable for Bolleke from batch number 2002846 and newer.

Remove the ON-OFF button (use your nails, or carefully insert a small plate head screwdriver/bold knife between the button and the plastic housing).
Uncover the silicone cover that protects the charging point.
Open the product using the open key delivered in the repair kit (hold the ball shade between your legs and screw the product apart).
Pull the white dome 'Light Diffuser' to snap it out (pull in linear direction, don’t bend or twist).
Unscrew the board with the led to uncover the battery.
Remove the 'Battery' from its compartment and gently pull the cables till unplug it. Plug the new battery in the socket.

How to replace the Led Module

Parts only suitable for Bolleke from batch number 2002846 and newer.

Remove the ON-OFF button (use your nails, or carefully insert a small plate head screwdriver/bold knife between the button and the plastic housing).
Uncover the silicone cover that protects the charging point.
Open the product using the open key delivered in the repair kit (hold the ball shade between your legs and screw the product apart).
Pull the white dome 'Light Diffuser' to snap it out (pull in linear direction, don’t bend or twist).
Unscrew the board with the led and gently pull the cables till unplug it. Plug the new led in the socket

How to replace the PCB

Parts only suitable for Bolleke from batch number 2002846 and newer.

Remove the ON-OFF button (use your nails, or carefully insert a small plate head screwdriver/bold knife between the button and the plastic housing).
Uncover the silicone cover that protects the charging point.
Open the product using the open key delivered in the repair kit (hold the ball shade between your legs and screw the product apart).
Pull the white dome 'Light Diffuser' to snap it out (pull in linear direction, don’t bend or twist).
Unscrew the 4 lower screws.
Pull the plastic part that holds the electronic components out.
Un-snap the main electronic board apart from the plastic housing (its hold in-place by two plastic hooks).
Unplug the two cables connected to the board.
Replace the board for the new one.
Press the ON-OFF button to control if the product works properly. If the button does not control the light then connect the electric switches the other way around.

Due to seasonal colour changes we cannot ensure to provide with spareparts of each specific colour at all times.