We’re sorry to hear your Edison the Giant isn't working and you can’t fully enjoy the item.
To solve your problem, we want ask you to check these options:
- Do you experience a problem with the Connect app? Click here for further instructions.
- Check if the Edison the Giant has power. Check this for example by connecting another lamp to the same power outlet.
- Check if the connection between the lampshade and the power cable is correctly assembled.
- Never open the lampshade.
Is your Edison the Giant connected to a power circuit with multiple lights? Even then you have to switch on the light by hand or with the app.
Has the lamp fallen? Check whether something has broken off inside the lampshade. You should then hear something. If this is the case then this can unfortunately not be repaired. Fortunately, it is possible to order a new lampshade. If you wish, you can contact our customer service.
In case your Edison the Giant is still under warranty, and you bought it in one of the stores of our dealers, you can contact them. They are happy to help you.