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What to do when my Lampie-on doesn't work?

To solve your problem, we want ask you to check these options:

  • Has the lamp been fully charges (minimal 8 hours) before the first use?
  • Check whether the lamp works with another Fatboy charger. Does the lamp work? Then the charger is defective. Click here to visit our online shop. 
  • Does the light only work when the charger is connected or not at all, even with a different Fatboy charger? Then the lamp is unfortunately defective.

Please follow the next instructions to reset Lampie-On.

  • Keep the lamp on until the battery is empty and the lamp shuts down.
  • Recharge the lamp with the Fatboy charger for a minimum of 8 hours.
  • The lamp should now work normally again.

Were the above instructions not helpful? Please read further.

If bought Lampie-on in one of the stores of our dealers, you can contact them. They are happy to help you.

If your Lampie-on is still under warranty, and you bought it in the Fatboy online shop, our colleagues of the customer service department are happy to help you.