We’re sorry to hear your Trans-parents doesn't work and you can’t fully enjoy the item anymore.
To solve your problem, we want ask you to check these options:
- Check if the Trans-parents has power? Check this for example by connecting another lamp to the same power outlet.
- Check if the remote control is working properly. If not, please change the battery. Doesn't work this? Then read on.
- If the lamp does not work, check if the lamp is working with the black on/off button at the bottom of the lamp. If the lamp is working, the remote control is defective.
- If the lamp does not work either on the remote control or via the black on/off button at the bottom of the lamp, please read further.
Were the above instructions not helpful? Then please contact the seller of your Trans-parents, they will help you further. (Fatboy dealer for store purchases, Fatboy for direct purchases).
If your Trans-parents is still in warranty, and you bought it in one of the stores of our dealers, you can contact them. They are happy to help you.
If you would like to purchase a new innerpart or remote control for your lamp, because it falls outside the warranty period, please contact our customer service. We are happy to assist you.