We’re sorry to hear your Rockcoco 10.0 doesn't work and you can’t fully enjoy the item anymore.
To solve your problem, we want ask you to check these options:
- Check if the Rockcoco 10.0 has power? Check this for example by connecting another lamp to the same power outlet.
- Check that the remote control is working properly. If this is not the case, we recommend first changing the battery of the remote control (CR2032).
- Check if your remote control is still connected with the lamp (pairing). If not, please click here for the manual.
Did the above instruction not help? Then we will continue looking with you.
Were the above instructions not helpful? Then please contact the seller of your Rockcoco, they will help you further. (Fatboy dealer for store purchases, Fatboy for direct purchases).
In case your Rockcoco is still under warranty, and you bought it in one of the stores of our dealers, you can contact them. They are happy to help you.