What to do when my Transloetje doesn't work anymore?

We’re sorry to hear your Transloetje doesn't work and you can’t fully enjoy the item anymore.

To solve your problem, we want to kindly ask you to check these options:

  • Check if the Transloetje has power. Check this for example by connecting another lamp to the same power outlet.
  • Check that the red indicator light is on when you plug the charger into the socket.
  • Make sure the Transloetje is fully charged. The red indicator light then stays on red continuously (first use charge 8 hours, after that 3 charging hours is enough).

Were the above instructions not helpful? Then please contact the seller of your Transloetje, they will help you further. 

If your Transloetje is still under warranty and you bought it in the Fatboy webshop, our colleagues of the customer service department are happy to help you.

If your Transloetje is still under warranty, and you bought it in one of the stores of our dealers, you can contact them. They are happy to help you.