We’re sorry to hear your Transloetje doesn't work and you can’t fully enjoy the item anymore.
To solve your problem, we want ask you to check these options:
- Check if the Transloetje has power? Check this for example by connecting another lamp to the same power outlet.
- Check that the red indicator light is on when you plug the charger into the socket.
- Make sure the Transloetje is fully charged. The red indicator light then stays on red continuously (first use charge 8 hours, after that 3 charging hours is enough).
Were the above instructions not helpful? Then please contact the seller of your Transloetje, they will help you further. (Fatboy dealer for store purchases, Fatboy for direct purchases).
If your Transloetje is still in warranty, and you bought it in one of the stores of our dealers, you can contact them. They are happy to help you.