All Fatboy products are subject to the standard Fatboy factory guarantee period of 12 months. We will be happy to be of assistance if your complaint is justified. Fatboy can opt to send you a replacement item, a replacement part or refund the purchase price.
Please note; you cannot insist on a replacement, repair or reimbursement of your product in the following cases:
- Wear of an imprint on the material, which has occurred after a six month period from the date of purchase (like the doggy bone on the Fatboy doggielounge).
- Gradual decrease in the volume of the filling (the EPS pearls), as this is a common occurrence. (Note: an exception to this is a severe volume decrease under normal use within the first 12 months after purchase).
- Water damage to the fabric product components. Fatboy products (except Fatboy Edison the Grand and Edison the Medium, subject to normal use) are not waterproof!
- Damage caused by repairs not performed by Fatboy, or someone appointed by Fatboy.
- If changes or modifications have been made to the product.
- Incorrect maintenance.
- If the product is used for purposes other than those which the product is intended for.
- Wear and fading due to intensive outdoor use, such as products being left in the rain; outdoor products, as these are upholstered with fabric, also cannot be left outside for an unlimited period of time.